Shipping & Returns

Shipping Policy

• Free shipping on all orders over R1,200.
• Standard shipping: R99 nationwide. Delivery in 5–10 working days.
• A tracking number for each order will be provided via email or WhatsApp upon shipment.
• We will only deem a package lost if it has not arrived at its destination after 60 days. At that point, we will raise the issue with the courier company to investigate and make arrangements with the customer.
• Delivery times do not include Saturdays, Sundays, or public holidays.
• Shipments go out Monday through Friday, excluding public holidays.
• Orders with incorrect billing or shipping information, or requiring additional verification, will be delayed.
• All shipments commence only once full payment has reflected in the Christ Co. account.
• For parcels sent via uninsured courier services, Christ Co. is not liable for loss or damage — the courier company will be held responsible.

Please make sure your delivery address is correct at checkout. We cannot change the address once the order has shipped.

Refund & Exchange Policy

All sales at Christ Co. are final. We do not offer refunds or exchanges on any order, for any reason, including incorrect size selection or change of mind.

Exceptions

The only exception is if we are unable to fulfil your order (e.g. the item you purchased is out of stock and cannot be supplied). In this case, we will offer store credit for the value of your order.

Damages and issues

Please inspect your order as soon as it arrives. If your item is defective, damaged, or you received the wrong item, contact us immediately so we can evaluate the issue and make it right.

Non-returnable items

Custom, personalised, sale items, and gift cards cannot be returned, refunded, or exchanged under any circumstances.

To report a problem with your order, contact us at helpchristco@gmail.com. Items sent back to us without first contacting our team will not be accepted or processed.

Faulty or Incorrect Items

If your order arrives damaged, defective, or not what you ordered, contact us within 7 days of delivery at helpchristco@gmail.com. We will evaluate the issue and make it right.