Shipping policy

Priority Processing & Parcel Protection — R89

Add extra care to your order with our optional R89 package, available on all South African orders, including orders that qualify for free standard shipping. Select “Priority Processing & Parcel Protection” as your delivery option at checkout.

  • Orders below R1,200: R239 total — R150 standard delivery plus the R89 package.
  • Orders of R1,200 or more: R89 total — free standard delivery plus the R89 package.
  • Priority processing: Once payment is confirmed, we prioritise your order checks, preparation and submission of delivery details to the courier. Stock availability and any necessary order verification still apply.
  • Parcel protection: If your parcel is lost or your products are damaged while in the courier’s care before delivery, Christ.co covers the cost of replacing the affected items and sending the replacement to you. If a replacement is unavailable, we refund the amount paid for the affected items.
  • Personal assistance: Contact helpchristco@gmail.com with your order number and details of the issue. For damage, please include photos of the product and packaging where possible. We handle the courier enquiry and keep you informed while we verify and resolve the issue.

This package prioritises handling by our team; normal courier transit times still apply and a specific delivery date is not guaranteed. The R89 upgrade remains payable when standard delivery is free. You can also choose standard delivery without the package.

For orders with this package, the parcel-protection commitment above applies in place of the uninsured-courier exclusion below. This optional service does not replace or limit your statutory consumer rights, which apply whether or not you purchase the package.

Shipping Policy

  • Free shipping on all orders over R1,200
  • Standard shipping: R150 nationwide. Delivery in 5–10 working days.
  • A tracking number for each order will be provided via email or WhatsApp upon shipment.
  • We will only deem a package lost if it has not arrived at its destination after 60 days. At that point, we will raise the issue with the courier company to investigate and make arrangements with the customer.
  • Delivery times do not include Saturdays, Sundays, or public holidays.
  • Shipments go out Monday through Friday, excluding public holidays.
  • Orders with incorrect billing or shipping information, or requiring additional verification, will be delayed.
  • All shipments commence only once full payment has reflected in the Christ Co. account.
  • For parcels sent via uninsured courier services, Christ Co. is not liable for loss or damage — the courier company will be held responsible.

Please make sure your delivery address is correct at checkout. We cannot change the address once the order has shipped.